FAQ
Q. How much is shipping?
A. We offer free shipping for all orders over $150 AUD. For orders under $150, shipping will be calculated at checkout.
Q. Where do you ship to?
A. We currently ship to Australia, New Zealand, Canada and the USA (except the following territories: American Samoa, Guam, Northern Mariana Islands, and Virgin Islands).
Q. What is the quality guarantee?
A. All of our products are carefully inspected for quality, but in the unlikely event that you receive something that is flawed, damaged, poor-quality printing or incorrect, we will replace it free of charge. Please see our refund policy for more details.
Q. What if my shoes don't fit me?
A. No problem! We offer free size replacements within two sizes of what you ordered, so you have nothing to worry about!
Q. What is vegan leather?
A. Our vegan leather is a high quality synthetic imitation leather known as PU leather. We have worked very hard to ensure we offer only the absolute best quality products we can find. Our vegan leather looks and feels very similar to the real thing, but is cruelty-free. 🙂
Q. Do you take requests for custom designs?
A. At the moment we are unfortunately unable to take custom requests, however we welcome suggestions for future design ideas.
Q. I wear orthotics/need arch support, do your shoes have removable insoles?
A. Yes, our shoes have removable insoles, and some customers have told us that they can insert their own orthotic insoles or arch supports with no problem. This is obviously dependent on the individual customer's orthotic needs.🙂
Q. Do you have a physical shop?
A. Not at this stage. We hope to in the future, but for now we are an online store only.