Shipping policy
Shipping Costs
Shipping is $15.95 AUD, or free for orders $200 AUD and over.
For other currencies, the cost will be conveniently converted for you using the current exchange rate.
Shipping And Production Timeframes
Our products are not mass-produced. To minimise our environmental impact, each item is individually made once ordered by our carefully vetted, reliable product makers in China, and then shipped directly from our makers to you. You will receive your tracking number via an automated email when your order is ready to be shipped. Please see our product pages for information about average production and shipping timeframes.
Please note that orders placed between late January to early February may be subject to delays due to manufacturer holiday periods occurring around this time every year.
Countries We Can No Longer Sell To
Norway - Unfortunately we are no longer able to send to your country due to postal issues. Sincere apologies for the disappointment.
USA - We are not currently selling to the USA due to the current political climate. We hope we can recommence trading when things settle down there.
Delivery Delays
Shipping services are outside of our control, therefore we cannot provide any guarantees about delivery dates or timeframes. By ordering with us you acknowledge that unexpected delays such as customs hold-ups, worker strikes, natural disasters or other delays may occur, and Offbeat Sweetie is not liable for any such delays.
No refunds will be given for items that are delayed, however if after investigation your package is deemed lost in transit, we will send you a free replacement.
Please know that we are dedicated to getting items out to our customers as soon as possible and try to minimise the waiting times for our customers as much as we can. We thank you for being patient and continuing to support our brand.
Orders With More Than One Product
Please note that we partner with a number of different product makers, so orders with more than one product may be sent separately, may arrive at different times, and may have different packaging depending on if they come from the same product makers or not.
Customs/Import Taxes/VAT/Tariffs
Payment of any customs fees / import taxes / duties / tariffs etc is the responsibility of the customer. It is best for you to check with your local authorities if you are unsure about your tax obligations. We will not be held liable for any expected or unexpected taxes, duties, tariffs or other import-related fees or expenses.
Please note that any "Free Shipping" promotions cover shipping of your order only. Taxes, tariffs, customs fees and duties are not included in any promotions.
UK Customers: We have a UK VAT number and collect VAT at checkout for orders at or under £135. For orders over this amount, you may need to pay VAT and duties when your package enters the country. You can get more information here: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
EU Customers: We have an IOSS number and collect your VAT at checkout for orders at or under €150. For orders over this amount, you may need to pay VAT and duties when your package enters your country. You can get more information here: https://taxation-customs.ec.europa.eu/buying-goods-online-coming-non-european-union-country_en
For deliveries to Italy and France, a small local handling fee may apply due to new laws introduced in January 2026.
(Please note that from 1 July 2026, the EU plans to introduce a fixed €3 customs duty on low value parcels under €150.)
Taxes, duties and tariffs are set by each country's government and are outside of our control, therefore we cannot provide refunds to customers who refuse to pay their country’s taxes, tariffs or import duties. Any costs associated with reshipment of orders returned to sender due to failure to pay import duties/taxes will be the responsibility of the customer.
Canada Post Negotiations - We are aware of the issues with Canada Post and continue to work with our suppliers to try to minimise any disruptions to our customers during strikes. At the time of writing, the information we have been given is that during strikes we will be able to continue delivering to our customers who use residential addresses, but we will not be able to deliver to P.O. Boxes.
Please note that the situation may change when your package is already in transit, and if this happens we will not have any control over any delays in receiving your package. However, if your package gets deemed "lost in transit" we will reship your order for free.
Incorrect Address
If you accidentally enter an incorrect shipping address, you must contact us immediately. Address changes can only made before your order has been processed.
Offbeat Sweetie cannot change the address after a product has gone into production or has been shipped.
Offbeat Sweetie takes no responsibility for orders shipped to an incorrect or invalid address due to customer error, and is not liable for any loss associated.
Missed Deliveries
If a customer is not home at the time of delivery, the delivery person may leave the package if it is deemed safe to do so, or otherwise they will leave a card advising of pickup or redelivery options. It is the customer's responsibility to contact them for redelivery or to pick up their package from the location specified. If a customer does not make contact with their delivery provider within their required timeframe, their package may be returned to sender. If this happens, we will do our best to try to get the package redelivered if possible, however we will not provide refunds for items returned to sender due to a customer's failure to make arrangements to collect their parcel, and any additional costs associated with having items re-made and/or re-shipped will be the customer's responsibility.
Missing/Stolen Packages
Offbeat Sweetie is not responsible for packages after they have been confirmed as delivered according to the tracking. No refunds will be given for packages that are stolen or reported missing after they have been confirmed as delivered.
If a customer believes that their package has either not been delivered or has been stolen, they are advised to contact their delivery service to confirm whether they have actually delivered the package and file a lost parcel complaint. In some cases, the customer may be required to report their package to the police as stolen before the delivery service will be able to proceed with any claims. Customers are encouraged to contact us if they are unable to get a satisfactory resolution with their delivery service so that we may help to resolve the situation.